FAQ – GLYNT

FAQ

My tracking has not updated yet, whats going on?

When your package is in transit with the mail carrier the tracking information will not update until it is physically scanned in by someone. Once scanned in the tracking information will update. This will vary on the post office, and please be mindful that delays can happen! GLYNT is NOT in control when it comes into scanning the packages.

If you are an international customer and your purchase is held at customs for processing, the tracking information will not update until the customs department releases the package to the mail courier.

I only received part of my order, what happened?

If you ordered custom pieces or pre-ordered pieces, we “may” try to ship you the item that is completed first. But do not worry at all, your entire order will arrive shortly after! However, if you did not order a custom item please contact our customer service with an image of your order and your order number for further assistance.

How long does your shipping takes?

Most orders are processed within 1-12 business days.

DOMESTIC UK ORDERS

Processing Time: Orders ship within 1-12 business days. (Monday-Friday excluding holidays.) We have a very small team, so thanks for your patience - especially during the busy times!

Shipping Time: Royal Mail Standard shipping takes 1-3 business days after your order is processed.

INTERNATIONAL ORDERS

Processing Time: Orders ship within 1-12 business days. (Monday-Friday excluding holidays.) We have a very small team, so thanks for your patience - especially during the busy times!

Shipping Time: Delivery takes 7-14 business days AFTER the processing period. Please allow up to 21 business days total (processing + shipping)